Shipping policy
DOMESTIC U.S SHIPPING: Contiguous United States
Orders will ship within 1-3 business days and arrive 4-7 business days after the order was shipped, depending on the region of the country. You will receive an email with the tracking information as soon as we’ve shipped your MOBOT.
DOMESTIC U.S SHIPPING: Hawaii, Alaska, Puerto Rico
Orders will ship within 1-3 business days. Shipping rates will be calculated upon checkout, with various options provided. You will receive an email with the tracking information as soon as we’ve shipped your MOBOT(s).
INTERNATIONAL ORDERS - NOW OPEN
We ship MOBOTs to most major cities around the world! We aim to get your MOBOT to you as quickly as possible, but delivery times may vary based on your location and customs requirements. In many cases, delivery can take 2 weeks or more from the time you place your order. Please allow 48 hours to process international orders, and double-check your shipping address during this time to ensure a smooth delivery.
Shipping rates are calculated at checkout, and you’ll receive an email with tracking information once your MOBOT has shipped.
You are responsible for any customs duties, taxes, or fees incurred upon receipt of your order. If your package is returned to us due to non-payment of fees, an incorrect address, or failure to collect, additional shipping charges will apply for re-delivery. If a refund is processed, original shipping fees will not be refunded.
Please choose carefully. We do not offer refunds for change of mind. If you decide to return an item post-purchase due to a change of mind, international shipping costs will be your responsibility.
For more information about possible import charges, contact your local postal or customs office.
CHANGE DELIVERY ADDRESS
Please check your delivery address before you finalize your order. If your address is entered incorrectly at purchase, please contact us immediately to correct before it ships, otherwise once shipped the delivery service will attempt to deliver then send it back to the warehouse. Upon return, we will contact you for an alternate shipping address – additional shipping charges may apply.
If you need to get in touch with us for any reason about your order, please email us at roll@mobot.com with your order number and 'URGENT' in the subject line.