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Shipping & Returns

DOMESTIC U.S SHIPPING: Contiguous United States

Within the contiguous United States (excluding Hawaii, Alaska, Puerto Rico), we offer free ground shipping on orders.

Orders will ship within 1-3 business days and arrive 2-5 business days after the order was shipped, depending on the region of the country. You will receive an email with the tracking information as soon as we’ve shipped your MOBOT.


DOMESTIC U.S SHIPPING: Hawaii, Alaska, Puerto Rico

Orders will ship within 1-3 business days. Shipping rates will be calculated upon checkout, with various options provided. You will receive an email with the tracking information as soon as we’ve shipped your MOBOT(s).


INTERNATIONAL ORDERS

We ship MOBOTs all over the world! We want to get your MOBOT to you as quickly as possible, and the estimated number of days may vary based on destination and customs requirements. Shipping rates will be calculated upon checkout, with various options provided.You will receive an email with the tracking information as soon as we’ve shipped your MOBOT. Please allow 48 hours to process international orders. During this time, please recheck your order and shipping address to ensure your MOBOT is delivered safely.

*Customs fees may apply upon receiving your product. Contact your local post/customs office for more information.

 

CHANGE DELIVERY ADDRESS

Please check your delivery address before you finalize your order. If your address is entered incorrectly at purchase, our delivery service will attempt to deliver then send it back to the warehouse. Upon return, we will contact you for an alternate shipping address – additional shipping charges may apply.

If you need to get in touch with us for any reason about your order, please email us at roll@mobot.com with your order number and 'URGENT' in the subject line.


EXCHANGES

We want you to be completely happy with your MOBOT.

*If you purchased from an authorized MOBOT retailer, please contact them directly for their exchange policy.

1). If you would like to exchange due to a change of mind, please reach out to our customer service team within 30 days of delivery atmobot@mobot.com with your proof of purchase. Please put “Exchange Request’ in the subject line and include your order number and reason for return. Your product must be unused and we will be happy to get you the product you desire. If the product was purchased at full price, we will cover shipping both ways and send you a return label. If the product was purchased at a discount, shipping will be covered by you, the customer, both ways for a flat fee of $14.99 each way (USA ONLY).
  • A team member will then provide you with a return label (free of charge for full-priced items OR at a $14.99 fee) USA ONLY
  • Once your MOBOT arrives, a team member will inspect to ensure it's in unused condition
  • Once the inspection is complete, we will send you an invoice for shipping your new product to you (if necessary).
  • Once you have completed the invoice we will ship out your new product.


2). If you have received a damaged product, please reach out to our customer service team within 30 days of delivery atmobot@mobot.com with your proof of purchase, and photos/videos of the damage and we will be happy to rectify the situation to make sure you have a quality product in your hands. We, MOBOT, will cover shipping both ways. When emailing us, please put “Exchange Request’ in the subject line and include your order number.

  • A team member will then provide you with the delivery address, we will cover shipping your product back to us.
  • Once your MOBOT arrives, a team member will inspect to ensure the condition of the product is unused with original packaging and tags, and be in the same condition as when it was received
  • Once the inspection is complete, we will ship your new product to you.
    RETURNS AND REFUNDS

    We want you to be completely happy with your MOBOT!

    *If you purchased from an authorized MOBOT retailer, please contact them directly for their return policy.

    We will accept the return of a brand new product, unused with all its original packaging within 30 days of delivery. Full-priced items are eligible for return for a full refund + free shipping. Items purchased at a discount are eligible for a return for site credit + return shipping at a flat rate of $14.99 (USA ONLY).

    To receive a refund:

    • Product must be purchased directly from www.mobot.com
    • Request to return is within 30 days of delivery date
    • The product is in perfect, unused condition with original packaging and tags, and be in the same condition as when it was received
    Returns Process:
    Contact us at roll@mobot.com with ‘Returns Request’ in the subject line and include your order number and reason for return.
    • A team member will then provide you with a return label (free of charge for full-priced items OR at a $14.99 fee for products purchased at a discount) USA ONLY
    • Once your MOBOT arrives, a team member will inspect to ensure it's unused
    • Once the inspection is complete, it will take approximately 2 weeks after we receive your product (shipping charges are not refundable, we do not accept COD deliveries)
    • If the return is for a quality issue, please reach out to us at roll@mobot.com with your order number and details. 
    • Used MOBOTs cannot be returned unless defective. See our Warranty Policy for more information.
    Please select your items carefully – once an order is completed through the website, changes are not able to be processed and the returns process would need to be followed.

    STOLEN ITEMS

    If your items have been successfully delivered as shown in the tracking history, but you are unable to locate them, we are not liable for stolen packages. 

     

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